Member Service Representative

1 week ago


Lynden, Washington, United States Industrial Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Member Service Representative - Teller to join our team at Industrial Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling financial transactions, and promoting the credit union's mission and values.

Key Responsibilities
  • Conduct member service duties, including handling financial transactions and responding to member inquiries
  • Follow up on member accounts and make impactful phone calls to our members
  • Facilitate financial transactions and offer solutions to meet the needs of our members
  • Promote the credit union's mission, vision, and values, building strong relationships within the community
Requirements
  • High school diploma or equivalent
  • 6 months of customer service experience
  • Strong math, clerical, and organizational skills
  • Great problem-solving abilities to identify issues and suggest solutions
What We Offer
  • Competitive pay ranging from $19 to $21 per hour
  • A comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with company match
  • Company-sponsored life insurance, long-term disability insurance (LTD), and 2 weeks of paid time off (PTO)
  • 11 paid holidays per year, gift card incentives, and growth opportunities
About Us

Industrial Credit Union has been a pillar in Whatcom County for over 80 years, providing affordable financial services to our community. Our commitment to empowering members at every stage of their financial journey is reflected in our mission to provide exceptional service and support.



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