Customer Service Associate
4 weeks ago
We are seeking a highly skilled and customer-focused Part-Time Member Service Representative - Teller to join our team at Industrial Credit Union. As a key member of our branch, you will be responsible for providing exceptional service to our members, handling financial transactions, and promoting the credit union's mission and values.
Key Responsibilities- Conduct member service duties, including cash handling, account maintenance, and financial transactions.
- Follow up on member accounts, resolve issues, and provide solutions to meet their needs.
- Make impactful phone calls to our members, providing personalized service and support.
- Facilitate financial transactions, offer solutions, and promote the credit union's products and services.
- Build strong relationships within the community, promoting the credit union's mission, vision, and values.
- High school diploma or equivalent.
- 6 months of customer service experience.
- Strong math, clerical, and organizational skills.
- Great problem-solving abilities to identify issues and suggest solutions.
- Minimum of 6 months of cash handling or teller experience in a credit union.
- Competitive pay ranging from $19 to $21 per hour.
- Partially-sponsored benefits package, including medical, dental, vision, a 401(k) plan with company match, voluntary life insurance, 2 weeks of paid time off (PTO), sick leave, 11 paid holidays per year, gift card incentives, and growth opportunities.
Industrial Credit Union has been a pillar in the community for over 80 years, providing affordable financial services and empowering members at every stage of their financial journey. Our commitment to our values of accountability, dependability, integrity, and stability has led to our success, and we attribute it to our employees' dedication to our philosophy of 'people helping people.'
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