Customer Support Associate
4 weeks ago
Position Title: Customer Service Representative
Job Category: Retail Banking
Department: Retail Banking
Reports to: Branch Manager
FLSA Status: Hourly/Non-exempt
Signing Bonus: $250 payable after successful completion of 90 days of employment for new hires.
Grade: Salary grade based on applicant experience at hiring, allowing for progression within the role.
Company Commitment: At Bank of the Pacific, we prioritize delivering exceptional service that exceeds customer expectations, both for external and internal clients. Our core values of teamwork, open communication, integrity, honesty, and respect guide our interactions. We maintain a professional appearance and conduct ourselves with dignity.
Ideal Candidate: The successful candidate will demonstrate enthusiasm, professionalism, and high ethical standards. They will align with our Mission, Vision, and Values, actively contributing to our organizational success.
Role Overview: The Customer Service Representative (CSR) plays a vital role in assisting customers, handling account-related transactions, and supporting branch operations. CSRs are essential to the bank's success by providing outstanding customer service, meeting individual performance goals, and collaborating with team members.
Key Responsibilities:
- Assist customers with routine account inquiries, including deposits, withdrawals, fund transfers, loan payments, and other transactions.
- Maintain and reconcile a cash drawer, adhering to bank cash handling and security protocols.
- Welcome customers, identify their needs, and direct them to the appropriate branch personnel.
- Inform clients about new services and product promotions.
- Investigate and resolve customer service issues within established authority, acting as a liaison between customers and bank departments as needed.
- Comply with bank operations and security procedures according to established policies and standards.
- Perform additional branch duties as assigned.
Compliance: All employees are responsible for adhering to laws, regulations, and internal controls while performing their job duties. Familiarity with legal and regulatory requirements is expected, and employees must communicate any operational issues or compliance concerns.
Education and Experience:
- High School diploma or equivalent.
- Effective communication skills in English, both written and verbal.
- Prior cash handling experience is preferred.
Skills and Abilities:
- General computer proficiency.
- Basic math and keyboarding skills.
- Ability to operate standard office equipment.
- Exceptional customer service and interpersonal communication skills.
- Strong reasoning and judgment capabilities.
Working Environment:
- General office setting.
- May require extended hours and occasional travel.
Physical Requirements:
- Able to sit or stand for extended periods.
- Able to lift up to 20 lbs.
Equal Opportunity Employer: Bank of the Pacific is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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