Plumbing Operations Manager
3 weeks ago
Job Summary
The Plumbing Manager at Absolute is responsible for overseeing and managing field operations to increase business growth and improve service excellence. This role will help implement processes and practices across the organization that deliver consistent, exceptional services to clients, a best-in-class employment experience for our teams, and grow the revenue and market share of the business.
Key Responsibilities
- Strategically oversee department performance to coach and support managers and all reporting members for improvement.
- Lead and develop technicians on how to address member needs and provide industry-leading customer service to our customers.
- Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures.
- Address escalated customer issues and ensure effective and long-term problem resolution.
- Monitor and act on the department's projected and forecasted performance goals to achieve or exceed expectations.
- Provide regular feedback to the Operation Manager on department performance.
- Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to all technicians.
- Plan, develop, and lead facilitation of the weekly technician meetings with appropriate, positive, and balanced content.
- Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions.
- Maintain an overall positive culture and team morale while ensuring that every employee is living the company's core values for each individual they interact with.
- Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions.
Requirements
- At least 5 years of plumbing experience, 3 years minimum managing a plumbing team.
- Exceptional customer service skills.
- Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes.
- Keen ability to work accurately, efficiently, and manage multiple tasks.
- Proven ability to gain buy-in of teams to company values, safety procedures, and overall policies.
- Must be familiar with using technology systems in an office environment.
- Excellent oral and written communication, interpersonal, and presentation skills.
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