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Global Travel Agent
1 week ago
The Travel Accommodation Coordinator serves as the primary point of contact for airline partners, providing exceptional support and guidance to ensure seamless operations. In this role, you will process hotel and ground transportation reservations, build strong relationships with airline clients, and maintain a focus on delivering professional, courteous, and friendly service to valued customers.
Key Responsibilities:
- Serve as API's on-site liaison with the airline partner, offering support, guidance, and training to foster successful collaborations.
- Process client requests received from the airline through the API Operations system, assessing all customer needs and providing prompt, well-informed, accurate, and professionally executed responses.
- Follow up on all client requests and transactions, ensuring that all tasks are fully executed and client satisfaction is met.
- Alert supervisors on critical items requiring management involvement to resolve and/or avoid potential challenges affecting clients or API.
- Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcomes for clients and API.
- Resolve client disagreements in a calm and professional manner, researching and presenting solutions to satisfy client needs based on facts.
- Effectively utilize all available tools and methodology (phone, email, fax, and Reservation Systems) to track and provide solutions to client needs, requests, and overall expectations.
- Adapt to irregular operations (IROPS) to accommodate changing dynamics of airline schedules and unforeseen situations, including extended work schedules and serving 'On Call' when needed outside regular working hours.
- Maintain knowledge of API's call center work methodology and reservation systems to best serve API's clients efficiently and professionally.
Benefits:
- This is a full-time, overnight position with flexible schedule availability, including weekends.
- Good faith compensation rate for this position is $22.00 per hour.
- AAP/EEO Statement: Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
Who We Are:
Accommodations Plus International is the global leader for crew accommodation solutions, revolutionizing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. We are looking for dynamic, creative, and tech-savvy individuals to join our team.
