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Global Trade Desk Agent
1 week ago
We are looking for a skilled Global Trade Desk Agent to join our team. As a key member of our Sea Logistics unit, you will be responsible for delivering exceptional customer service and ensuring the smooth execution of our clients' logistics needs.
Your Key Responsibilities
As a Global Trade Desk Agent, your primary duties will include:
- Responding promptly and professionally to customer inquiries via various channels.
- Developing creative solutions to resolve complex customer issues.
- Collaborating with cross-functional teams to address customer concerns and elevate their experience.
- Maintaining accurate records in our customer service management system to ensure seamless follow-up and resolution.
- Thriving in a results-driven environment, meeting and exceeding individual and team performance goals, focusing on response times, customer satisfaction, and quality metrics.
The Value You'll Add
In this role, you will have the opportunity to add significant value by:
- Delivering exceptional customer experiences through prompt, professional, and empathetic responses.
- Empowering customers through timely and accurate information, enabling them to make informed decisions and maximize their satisfaction with our products and services.
- Navigating challenges efficiently to ensure a seamless journey for our customers.
- Collaborating with fellow teams to create a symphony of support, addressing every customer concern with precision and care.
- Building loyalty through your commitment to exceeding performance goals, fostering a loyal customer base that retains their satisfaction for the long haul.
Requirements
To be successful in this role, you should possess:A high school diploma.1+ years of customer service experience with wines and spirits.1+ years of experience in international trade.
