Customer Service Team Lead

5 days ago


Lake Charles, Louisiana, United States Envoy Air Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to lead our team and ensure exceptional customer experiences.

Key Responsibilities
  • Coordinate and direct the activities of customer service representatives.
  • Interpret and communicate company policies and procedures to team members.
  • Analyze and resolve customer complaints and issues.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements
  • Proven experience in customer service leadership or management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze problems and develop effective solutions.
  • Strong knowledge of customer service principles and practices.

Why Join Us?

At Envoy Air, we value our employees and offer a dynamic and supportive work environment. As a Customer Service Supervisor, you will have the opportunity to grow and develop your skills, work with a talented team, and make a real difference in the lives of our customers.


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