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Customer Service Representative

2 months ago

Lake Charles, Louisiana, United States Custom Metal Fabricators Full time

About the Role:

We are seeking a highly skilled and motivated Customer Support Representative to join our team at Custom Metal Fabricators. As a key member of our support team, you will be responsible for providing top-notch support to our clients and their customers.

Key Responsibilities:

  • Provide accurate and timely information to customers through various communication channels.
  • Answer technical questions about our clients' products and services, including web and mobile applications.
  • Develop expertise in our clients' products and services by attending training sessions, conducting research, and reviewing documentation.
  • Work to meet and exceed productivity and quality goals, while maintaining a high level of customer satisfaction.
  • Collaborate with the team to identify and implement improvements to the customer experience.

Requirements:

  • Excellent verbal and written communication skills in English, with the ability to communicate complex technical information in a clear and concise manner.
  • Ability to troubleshoot independently, using a variety of resources and documentation to find solutions.
  • Strong analytical and problem-solving skills, with the ability to quickly learn new software tools and technologies.
  • Organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Strong customer service skills, with the ability to remain calm and composed in challenging situations.

What We Offer:

  • A flexible and remote work environment, with the opportunity to work from home or a remote office.
  • A global community of talented teammates, united by a passion for helping others and a commitment to supporting one another's success.
  • Learning and development programs, designed to help you grow your skills and career.
  • A dynamic and fast-paced work environment, with opportunities for ownership and impact.
  • A competitive compensation package, including paid time off and benefits.