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Customer Service Representative

2 months ago

Valley City, North Dakota, United States BEK Communications Full time
Customer Support Representative

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. This role is responsible for responding to customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities:
  • Respond to customer calls, emails, and chats in a timely and professional manner.
  • Resolve customer issues and concerns in a fair and efficient manner.
  • Provide training and technical support to customers and internal teams.
  • Administer customer accounts and services, ensuring accurate handling and maintenance of service orders, installations, and trouble tickets.
  • Work collaboratively with internal teams, including Provisioning, Engineering, and Sales, to ensure seamless customer experience.
  • Stay up-to-date with industry trends and technologies to provide expert-level support to customers.
Requirements:
  • Associate degree or equivalent in a computer-related or technical field, or three years of relevant customer call center experience.
  • Strong interpersonal and communication skills, with the ability to handle sensitive and confidential situations.
  • Ability to work in a fast-paced environment, juggling multiple issues and competing demands with strict attention to detail.
  • Resourceful and proactive approach to problem-solving, with a strong commitment to customer satisfaction.