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Patient Registration Associate

2 months ago

Madison, Wisconsin, United States UW Health Full time

Position Overview:
This is a full-time role, requiring a commitment of 1.0 FTE. Scheduled shifts will occur Monday through Friday, from 8:30 a.m. to 5:00 p.m., with additional holiday and on-call rotation hours as necessary. Flexibility in hours may be required based on departmental needs.

Join Our Team:
Bring your outstanding customer service abilities to a leading healthcare institution. We are looking for a Patient Access Representative to:
  • Collect and confirm patient demographic and insurance details, assess and gather patient financial responsibilities, and facilitate patient registration or admission.
Foster a welcoming atmosphere for patients and their families, demonstrate empathy, engage in considerate financial discussions, and exhibit excellent communication skills. This role may involve covering various clinic locations and hours as required.

Qualifications:
Education:
Minimum:
  • High School Diploma or Equivalent
Preferred:
  • Associate's Degree in Business, Finance, Health Information Management, or a related discipline.

Experience:
Minimum:
  • One (1) year of experience in a customer service-oriented position
Preferred:
  • One (1) year of experience in healthcare, call center, business, finance, or insurance environments.

Commitment to Diversity:
UW Health is dedicated to fostering a diverse, equitable, and inclusive workplace. We are an Equal Employment Opportunity and Affirmative Action employer. We value integrity in our patient interactions and daily operations, embracing the unique perspectives and qualities that each employee contributes.

We strongly encourage applications from individuals who identify as Black, Indigenous, People of Color (BIPOC), LGBTQ+, non-binary, women, persons with disabilities, military service members, and veterans.

At UW Health Clinics, our team is committed to delivering an exceptional patient and family experience through high-quality care in a compassionate setting.

With over 80 primary and specialty care clinics in the region, we take pride in positively impacting the communities we serve.