Patient Care Coordinator Associate

4 weeks ago


Madison, Wisconsin, United States Optum Full time

Opportunities with Optum as a leader in health care services, serving communities for over a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients.

Responsibilities:

  • Provide exceptional customer service to patients and visitors
  • Communicate effectively with patients and healthcare teams
  • Handle confidential information with discretion and professionalism
  • Prioritize tasks to ensure timely and efficient care delivery
  • Stay up-to-date on departmental procedures and maintain accurate records
  • Collaborate with cross-functional teams to ensure seamless patient care
  • Provide patients with clear information and support throughout their care journey
  • Meet or exceed audit accuracy standards and maintain a high level of quality

What We Offer:

  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A competitive salary and opportunities for career growth and development
  • A collaborative and supportive work environment
  • Recognition and rewards for outstanding performance

Requirements:

  • High school diploma or equivalent required
  • 1+ years of customer service experience in a healthcare setting
  • Basic proficiency in Microsoft Office products
  • Ability to travel between locations as needed

Preferred Qualifications:

  • Experience in a medical office or hospital admitting/registration office
  • Knowledge of medical terminology
  • Experience with electronic medical records systems

Soft Skills:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills


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