Per Diem Patient Registration Specialist

1 day ago

Madison, Wisconsin, United States Optum Full time
Explore Opportunities with Optum

Optum, in strategic partnership with ProHealth Care, is seeking a Per Diem Patient Registration Representative to join our team. As a leader in healthcare services, ProHealth Care has served Waukesha County and surrounding areas for over a century.

This role offers the opportunity to work across the full spectrum of care, improving the well-being of the community with your skills, compassion, and innovation. You will be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients.

This position is per diem, requiring employees to work 2 shifts per pay period. Our office is located at 240 Maple Ave., Mukwonago, WI. We offer 6-8 weeks of paid training, with hours based on schedule or discussed on your first day of employment.

Primary Responsibilities:
  • Greet visitors and patients in person
  • Communicate by telephone or video conferencing, upholding excellent customer service
  • Handle confidential information appropriately, protecting and disclosing information to only those authorized
  • Prioritize by assessing and analyzing information to identify immediate emergency needs
  • Demonstrate technical knowledge and competence in departmental procedures and maintain current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians
  • Enter and update patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
  • Obtain appropriate applications and forms, confirming signatures are on file. Photocopy/scans documents as needed
  • Provide patients with financial responsibility information and collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily
  • Work with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
  • Provide wayfinding instructions and assist with hospital information as requested
  • Coordinate patient admission needs, bed assignments, and tracking boards where applicable
  • Meet or exceed audit accuracy standards. Work worklists and error reports timely, and proactively seek assistance to resolve as needed
Required Qualifications:
  • High School Diploma/GED (or higher)
  • 1+ years of previous customer service experience in an office setting or professional work environment
  • Basic level of proficiency with Microsoft Office products
  • Ability to work 2 shifts per pay period
  • Ability to work at 240 Maple Ave., Mukwonago, WI
  • Ability to work a variety of shifts to support a 24-hour operation
  • Must be 18 years or older
Preferred Qualifications:
  • Knowledge of medical terminology
  • Experience with electronic medical records system
  • Experience in a medical office
  • Ability to handle emergency/high pressure situations
Soft Skills:
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in fast-paced environments

At Optum, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity Creates a Healthier Atmosphere:

Optum is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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