Guest Services Representative

2 weeks ago


Alpharetta, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Rick Hendrick Buick GMC in Duluth, Georgia. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support to our team.

Key Responsibilities
  • Perform opening and closing procedures, including managing the desk log, phone up log, and other administrative tasks.
  • Answer incoming phone calls in a courteous and professional manner, directing calls to the appropriate person or department as needed.
  • Manage customer interactions, including taking messages, directing customers to the appropriate person or department, and providing information and assistance as needed.
  • Reconcile and update data entry with dealership software, ensuring accuracy and attention to detail.
  • Produce daily reports, including the Daily Update, Performance Metric, and other key sales metrics.
  • Provide exceptional customer service, ensuring a positive and welcoming experience for our guests.
  • Maintain a clean and organized workspace, adhering to company standards and expectations.
Requirements
  • Previous customer service experience, preferably in a sales or administrative role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Intermediate skills in Microsoft Office products, with the ability to learn dealership management systems and other software applications.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer

As a Guest Services Representative with Hendrick Automotive Group, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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