Assistant Manager

4 hours ago

Euless, Texas, United States LANGAN HOLDINGS LLC Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Manager to join our team at Langan Holdings LLC. As an Assistant Manager, you will be responsible for assisting the crew with all guests to ensure they feel welcome and are given responsive, friendly, and courteous service.

Key Responsibilities:

  • Assist the crew with preparing and packaging all orders according to Wingstop standards, ensuring accuracy, presentation, and timely completion.
  • Monitor cashiers to ensure they are consistently using the correct corporate guidelines, including using the name and pushing surveys.
  • Oversee cash and credit transactions, adhering to cash handling and reconciliation procedures, and ensuring deposits are accurate and credit card transactions are balanced.
  • Conduct employee assessments, assigning one-on-one counseling reports with the store manager for review.
  • Hold crew members accountable for cleaning, damages to company property, and work output.
  • Be knowledgeable about personal and administrative policies, guidelines, and training programs.
  • Be fair and consistent with corrective actions for any violations of company rules and procedures.
  • Achieve company objectives in service quality and appearance of the facility through training of employees and creating a positive working environment.
  • Meet scheduling requirements, cover all shifts as needed, and follow up with the store manager for any callouts or no-shows.
  • Manage daily and weekly inventory, ensuring timely truck deliveries and controlling costs by ordering what is needed.
  • Manage labor during shifts, inspecting equipment daily, and maintaining the temp log.
  • Be prepared for QSC, ensuring cleanliness, procedures, and equipment are maintained and up to standard.

Requirements:

  • Experience with POS systems and cash registers.
  • Basic computer knowledge.
  • Good math skills.
  • Excellent communication skills.
  • Ability to effectively resolve complaints.
  • Manager certificate is a plus.

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