Assistant Store Manager
2 days ago
Job Summary:
The Assistant Store Manager plays a crucial role in driving sales, maximizing profitability, and maintaining a positive shopping experience for customers while providing leadership and support to store staff.
Duties and Responsibilities:
- Recruitment and Staff Management: Assist the Store Manager in recruiting, hiring, training, and developing a high-performing team of sales associates, ensuring that staff are trained on product knowledge, sales techniques, merchandising standards, and customer service standards.
- Operational Excellence: Oversee all front-end and back-end operational aspects of the business, including cash handling, security checks, and facility maintenance, to ensure a safe and secure environment for customers and staff.
- Sales and Merchandising: Support the execution of sales strategies and initiatives to drive revenue growth, increase foot traffic, and meet or exceed sales targets and goals. Collaborate with the Store Manager to execute merchandising strategies, including product placement, pricing, promotions, and visual displays to optimize sales and enhance the customer shopping experience.
- Customer Service: Handle escalated customer inquiries, complaints, and issues in a professional and timely manner, striving to resolve problems to the customer's satisfaction and uphold the store's reputation.
- Store Compliance: Support store compliance with company policies and procedures regarding safety, security, loss prevention, and operational standards, and take appropriate action to address any violations or issues.
- Leadership and Development: Provide leadership and guidance to store staff, including coaching, mentoring, and performance management, to foster a positive work culture and achieve operational excellence.
- Additional Responsibilities: Assist with scheduling and labor management, and complete any additional tasks assigned by the Store Manager.
Requirements:
- Leadership Experience: Previous experience in retail management or leadership.
- Communication and Interpersonal Skills: Excellent communication, interpersonal, and customer service skills, with the ability to build relationships and interact effectively with customers and staff.
- Operational Knowledge: Knowledge of retail operations, including merchandising, sales techniques, and customer service.
- Technical Skills: Proficiency in using computer systems and software applications, including point-of-sale (POS) systems and Microsoft Office Suite.
- Flexibility: Flexibility to work a varied schedule, including evenings, weekends, and holidays, to accommodate store operating hours and business needs.
- Reliability: Reliable transportation.
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