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Customer Service Ambassador

2 months ago

Baton Rouge, Louisiana, United States LMI Baton Rouge Full time
Job Description

About the Role:

LMI Baton Rouge is seeking a highly skilled and dedicated Customer Relations Representative to join our team. As a key member of our organization, you will be responsible for fostering positive relationships with our customers and donors, providing exceptional customer support, and promoting brand awareness initiatives.

Key Responsibilities:

  • Customer Engagement: Interact with customers to understand their values, foster open communication, and offer opportunities for donations.
  • Donation Management: Track and process new contributions, and manage donations to ensure timely and accurate processing.
  • Customer Complaint Resolution: Skillfully handle customer complaints to enhance overall satisfaction and resolve issues in a timely and professional manner.
  • Product Knowledge: Maintain a deep understanding of our client's products or services to provide accurate information to customers.
  • Record Keeping: Maintain detailed records of customer interactions through our company's key performance indicators.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: Previous customer service or related experience preferred, but not required.
  • Interpersonal Skills: Proven ability to interact with customers in a professional and courteous manner.
  • Adaptability: Ability to adapt to changing customer needs and departmental requirements.
  • Time Management: Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Communication: Clear and effective communication skills to convey information to customers and colleagues.

What We Offer:

LMI Baton Rouge offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.