Customer Service Ambassador

4 weeks ago


Baton Rouge, Louisiana, United States HAMPTON INN and SUITES BATON ROUGE Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Hampton Inn and Suites Baton Rouge Downtown. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining a clean and welcoming environment.

Key Responsibilities

  • Provide outstanding customer service to guests, responding to requests and concerns in a timely and professional manner.
  • Process payments, make necessary changes/updates to guest accounts, and enter reservation information into the system.
  • Collaborate with other departments to communicate room availability and status.
  • Maintain the front desk area, ensuring it is clean, organized, and welcoming.

Requirements

  • 1 year of customer service experience preferred.
  • Exceptional verbal and written communication skills.
  • Ability to work in a fast-paced, high-pressure environment with changing priorities.

What We Offer

  • Competitive salary and benefits package.
  • Exciting and fun work environment.
  • Top-notch training and growth opportunities.
  • Nationwide hotel employee rates at select properties.
  • Medical, dental, and vision coverage.
  • Paid vacation time.
  • 401k retirement plan.


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