Customer Service Ambassador
4 weeks ago
We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Hampton Inn and Suites Baton Rouge Downtown. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining a clean and welcoming environment.
Key Responsibilities
- Provide outstanding customer service to guests, responding to requests and concerns in a timely and professional manner.
- Process payments, make necessary changes/updates to guest accounts, and enter reservation information into the system.
- Collaborate with other departments to communicate room availability and status.
- Maintain the front desk area, ensuring it is clean, organized, and welcoming.
Requirements
- 1 year of customer service experience preferred.
- Exceptional verbal and written communication skills.
- Ability to work in a fast-paced, high-pressure environment with changing priorities.
What We Offer
- Competitive salary and benefits package.
- Exciting and fun work environment.
- Top-notch training and growth opportunities.
- Nationwide hotel employee rates at select properties.
- Medical, dental, and vision coverage.
- Paid vacation time.
- 401k retirement plan.
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