Front Office Representative

2 weeks ago

St Augustine, Florida, United States Southeast Orthopedic Specialists Full time
Job Title: Front Office Representative

Join Southeast Orthopedic Specialists as a Front Office Representative and be part of a dynamic team dedicated to delivering exceptional patient care. As a key member of our front office team, you will play a vital role in ensuring a seamless patient experience.

Job Summary:

We are seeking a highly organized and customer-focused individual to provide exceptional patient service, manage front office operations, and maintain accurate records. If you have a passion for delivering outstanding customer service and are proficient in handling multiple tasks simultaneously, we encourage you to apply.

Key Responsibilities:
  • Promptly greet and acknowledge patients, ensuring a warm and welcoming environment.
  • Accurately collect and process patient demographic and insurance information, as well as collect co-payments and past-due account balances.
  • Explain financial requirements to patients and respond to questions on billing and insurance matters.
  • Responsible for accurately completing and interpreting insurance verification and benefits, notifying patients and physicians of network insurance coverage issues.
  • Scans all new patient or updated patient information into the computer, including photo ID, insurance cards, referrals, and patient paperwork.
  • Schedules follow-up appointments, reviews patient's insurance coverage, and notifies patients if service requires authorization or referral.
  • Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
  • Responsible for maintaining a secure and accurate cash drawer, daily balancing of cash drawer, and closing Batch.
  • Maintains the strictest patient confidentiality and a clean and organized front office workspace.
Requirements:
  • High school diploma/GED or equivalent working knowledge preferred.
  • Excellent customer service skills and ability to communicate effectively with physicians, clinical staff, and the public.
  • Ability to maintain patient confidentiality and handle multiple tasks simultaneously.
What We Offer:

As a Front Office Representative at Southeast Orthopedic Specialists, you will enjoy a competitive benefits package, including health and welfare benefits, a monthly stipend for ancillary benefits, and a 401(k) plan with company match. You will also have access to an Employee Assistance Program, Employee Appreciation Days/Events, and Paid Time Off and Paid Holidays.

We are committed to growing with our patients and providing industry-leading five-star orthopedic care. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient service, we encourage you to apply for this exciting opportunity.

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