Front Desk Operations Manager
2 days ago
As a Front Desk Manager, you will be responsible for maintaining a high level of service quality and ensuring that all guests receive a warm and welcoming experience. This includes managing the front desk operations, supervising staff, and implementing effective strategies to maximize room revenue and maintain established standards and procedures.
- Develop and implement effective front desk operations to ensure seamless guest check-in and check-out processes.
- Supervise and train front desk staff to ensure they have the necessary skills and knowledge to provide exceptional guest service.
- Monitor and maintain accurate records of guest interactions, including complaints and feedback.
- Collaborate with other departments to ensure seamless communication and coordination of guest services.
- Stay up-to-date with industry trends and best practices to ensure the hotel remains competitive and compliant with regulations.
To be successful in this role, you will need to have:
- A minimum of 1-3 years of front office management experience in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- A high school graduate or equivalent, with some college preferred.
- Bilingual English/Spanish a plus.
Shaner Corporation is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional guest experiences and delivering outstanding results for our investors and partners.
Why Join Us?At Shaner Corporation, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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