IT Support Specialist
4 weeks ago
LHH Recruiting Firm is seeking a detail-oriented IT Helpdesk Technician to join our client team on a 4-month contract. This role involves providing front-line support for end-users and assisting with system maintenance and administration.
Key Responsibilities:
• Provide Tier 1 and Tier 2 support for internal users via phone, email, or in-person
• Troubleshoot hardware, software, and network-related issues
• Diagnose and resolve technical issues
• Set up new user accounts, configure workstations, and manage user permissions
• Implement solutions based on customer issues and details
• Assist with server environments, including patching, backups, and troubleshooting
• Install and configure software, printers, and peripherals
• Assist with Active Directory, Office 365, and network infrastructure management
• Monitor system performance, log errors, and escalate complex issues
• Document issues and resolutions in the helpdesk ticketing system
• Follow up and update customer status in the helpdesk ticketing system
• Identify and suggest process improvements
• Collaborate with senior engineers on projects
• Provide onboarding equipment and IT training for new employees
• Prioritize and manage multiple open issues
Requirements:
Bachelor's Degree in a related field
1-3 years of experience in an IT support/helpdesk role
Understanding of computer systems, mobile devices, and other technical systems
Ability to diagnose and resolve technical issues
Hands-on experience with Windows/iOS/Android environments
Familiarity with remote desktop/support applications and helpdesk software
Strong knowledge of Microsoft Office Suite
Working knowledge of Windows Server, Active Directory, and Office 365 administration
Familiarity with networking concepts such as TCP/IP, DNS, and DHCP
Strong problem-solving and communication skills
A desire to learn and grow in system engineering skills
Customer-oriented mindset
Ability to deal with a variety of technical issues
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