Guest Services Representative
1 week ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, you may be the perfect candidate for the role of Guest Services Representative at Holiday Inn Express. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and check-out process.
Ideal candidates will thrive in a dynamic environment that offers opportunities for professional growth and flexible scheduling.
Key Responsibilities
- Address and resolve guest concerns effectively
Account Management:
Maintain precise records of all guest account details
- Welcome, register, check-in, and check out guests, providing room keys and relevant information
- Respond to incoming inquiries regarding room availability, rates, amenities, and special requests, both in-person and over the phone
- Collaborate with housekeeping to ensure rooms are prepared for incoming guests
Required Qualifications
- Ability to handle phone calls and manage challenging situations with ease
- High school diploma or equivalent required
- Preferred: 1 year of experience in hospitality as a front desk agent, receptionist, or customer service representative
- Strong time management, organizational, and interpersonal skills
- Familiarity with Microsoft Office and reservation systems is advantageous
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