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Guest Services Representative

2 months ago

Natchitoches, Louisiana, United States Holiday Inn Express Full time
Job Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? Join our team as a Guest Services Representative at Holiday Inn Express, where you will play a vital role in ensuring our visitors have a delightful stay.

Key Responsibilities:
  • Address and resolve guest inquiries and concerns with professionalism.
  • Maintain accurate records of guest accounts and transactions.
  • Facilitate the check-in and check-out process, providing guests with room keys and essential information.
  • Handle incoming communications regarding reservations, rates, amenities, and special requests.
  • Collaborate with housekeeping to ensure rooms are prepared for new arrivals.
Qualifications:
  • Ability to manage phone calls and handle challenging situations effectively.
  • High school diploma or equivalent required.
  • Preferred experience of at least one year in a hospitality role, such as a front desk agent or guest service associate.
  • Strong organizational, time management, and customer service skills.
  • Familiarity with Microsoft Office and reservation systems is advantageous.
About Us

At Holiday Inn Express, we pride ourselves on providing a welcoming and safe environment for both our guests and staff.