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Automotive Store Manager

2 months ago

Old Saybrook, Connecticut, United States Monro Inc. Full time
Job Summary

The Store Manager position at Monro Inc. is a key leadership role responsible for providing day-to-day guidance to the store and team members. This position plays a critical part in supporting the company's vision of becoming a leader in the automotive and tire industry, trusted by consumers as the best place for quality maintenance and repairs.

Key Responsibilities
  • Team Development: Develop and motivate sales and technical team members to deliver a consistent 5-star customer experience.
  • Sales Performance: Assist in the development and implementation of sales plans, ensuring thorough knowledge of services and products, and staying up-to-date with industry trends.
  • Tire and Service Sales: Introduce tire and service products to customers to maximize sales and customer satisfaction and loyalty.
  • Store Operations: Support team members in establishing and maintaining a productive sales environment by training and developing them on all shop operations and customer services.
  • Staffing and Scheduling: Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of team members.
  • Expense Control: Manage payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses to ensure cost-effectiveness.
  • Additional Duties: Perform other duties as assigned by management.
Management Responsibility

The Store Manager position provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager.

Qualifications
  • Education: High School Diploma or equivalent.
  • Experience: 2-4 years of demonstrated leadership experience in a retail/sales environment.
  • Skills: Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.
Knowledge and Skills
  • Customer Focus: Guest and team-focused mindset with extensive experience in customer-facing, customer-centric environments.
  • Communication: Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
  • Business Acumen: Business mentality with the drive to exceed established goals.
  • Math Skills: Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Problem-Solving: Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment.
  • Mentorship: Ability to effectively mentor, coach, and develop team members.
Work Environment and Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).

Ability to work flexible hours, days, evenings, weekends, and holidays.

Must be able to lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Benefits
  • Health Insurance: Comprehensive health insurance plan.
  • Dental Insurance: Dental insurance plan.
  • 401K Retirement Plan: Company-sponsored 401K retirement plan with matching contributions.
  • Paid Vacation: Paid vacation time.
  • Paid Holidays: Paid holidays.
  • Employee Discounts: Employee discounts on merchandise and services.
  • Career Development: Opportunities for career growth and development.