Technical Support Engineer
6 days ago
We are seeking an experienced Technical Support Engineer to join our team at IGEL Technology. The successful candidate will be responsible for providing exceptional technical support to our customers and partners, resolving complex issues related to our product.
Key Responsibilities- To provide timely and effective technical support to customers and partners via remote tools, troubleshooting problems and delivering solutions.
- To collaborate with peers and team leads to resolve or escalate issues, ensuring seamless communication and issue resolution.
- To work closely with the sales team to manage technical issues, solutions, and sales opportunities, driving revenue growth and customer satisfaction.
- Strong written and verbal communication skills, with the ability to communicate effectively with engineers, sales teams, and management.
- A team player with strong interpersonal skills, influencing good working relationships across all levels.
- Flexibility, integrity, and creative problem-solving skills, essential for success in this role.
- Ability to learn new technologies quickly, work independently under minimal supervision, and multitask effectively.
- Bilingual Spanish (required) and German language proficiency is a plus but not essential.
- Prior experience in Technical Support or Solution Engineering, preferably with a strong understanding of Linux operating systems and networking concepts.
- Advanced knowledge of Windows Operating Systems, Terminal Services, Windows Virtual Desktop, Citrix, VMWare Horizon environments, and hypervisors such as ESXI/vSphere, Hyper-V, KVM, Virtualbox.
- Excellent troubleshooting and analytical skills, with the ability to build/maintain test and lab environments.
- Competitive salary range: $80,000 - $110,000 per annum, depending on experience.
- Health, dental, vision, and prescription benefits, with employee premiums covered by IGEL.
- 11 company-paid holidays per year, 15-20 days of PTO per year, sick time of 10 days per year, and 401(k) plan with 100% company match.
- Paid maternity and paternity leave, monthly home office allowance, remote working opportunities, and flexible working times.
- Employee Assistance Program (EAP) and Financial Wellness tool, company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage.
IGEL Technology is an equal opportunity employer, committed to diversity and inclusion. We offer a positive, inspiring work environment, empowering employees to grow and succeed. If you're a motivated, results-driven individual looking for a challenging role in technical support, we encourage you to apply.
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