Technical Support Engineer

6 days ago


Fort Lauderdale, Florida, United States IGEL Technology Full time
About the Role

We are seeking an experienced Technical Support Engineer to join our team at IGEL Technology. The successful candidate will be responsible for providing exceptional technical support to our customers and partners, resolving complex issues related to our product.

Key Responsibilities
  • To provide timely and effective technical support to customers and partners via remote tools, troubleshooting problems and delivering solutions.
  • To collaborate with peers and team leads to resolve or escalate issues, ensuring seamless communication and issue resolution.
  • To work closely with the sales team to manage technical issues, solutions, and sales opportunities, driving revenue growth and customer satisfaction.
Requirements
  • Strong written and verbal communication skills, with the ability to communicate effectively with engineers, sales teams, and management.
  • A team player with strong interpersonal skills, influencing good working relationships across all levels.
  • Flexibility, integrity, and creative problem-solving skills, essential for success in this role.
  • Ability to learn new technologies quickly, work independently under minimal supervision, and multitask effectively.
  • Bilingual Spanish (required) and German language proficiency is a plus but not essential.
Qualifications
  • Prior experience in Technical Support or Solution Engineering, preferably with a strong understanding of Linux operating systems and networking concepts.
  • Advanced knowledge of Windows Operating Systems, Terminal Services, Windows Virtual Desktop, Citrix, VMWare Horizon environments, and hypervisors such as ESXI/vSphere, Hyper-V, KVM, Virtualbox.
  • Excellent troubleshooting and analytical skills, with the ability to build/maintain test and lab environments.
Benefits
  • Competitive salary range: $80,000 - $110,000 per annum, depending on experience.
  • Health, dental, vision, and prescription benefits, with employee premiums covered by IGEL.
  • 11 company-paid holidays per year, 15-20 days of PTO per year, sick time of 10 days per year, and 401(k) plan with 100% company match.
  • Paid maternity and paternity leave, monthly home office allowance, remote working opportunities, and flexible working times.
  • Employee Assistance Program (EAP) and Financial Wellness tool, company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage.

IGEL Technology is an equal opportunity employer, committed to diversity and inclusion. We offer a positive, inspiring work environment, empowering employees to grow and succeed. If you're a motivated, results-driven individual looking for a challenging role in technical support, we encourage you to apply.



  • Fort Lauderdale, Florida, United States S2ssoft Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at S2ssoft. The ideal candidate will have a strong technical background and excellent communication skills.Job ResponsibilitiesThe Technical Support Specialist will be responsible for providing top-notch support to end-users, including installation and configuration...


  • Fort Lauderdale, Florida, United States Tech Army, LLC Full time

    We are seeking a skilled Technical Support Specialist to join our team at Tech Army, LLC. This full-time position comes with an estimated annual salary of $60,000.About the Role: As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues in an enterprise environment that utilizes Apple products. You should...


  • Fort Lauderdale, Florida, United States UKG (Ultimate Kronos Group) Full time

    **Company Overview:**Ultimate Kronos Group (UKG) is a leading provider of workforce management and human capital management solutions, serving over 80,000 customers across 150 countries. As the largest U.S.-based private software company in the world, UKG is committed to inspiring every organization to become a great place to work through its award-winning...


  • Fort Lauderdale, Florida, United States TeamLogic IT, Fort Lauderdale, FL Full time

    Job SummaryWe are seeking an experienced IT Support Specialist to join our team as a Technical Consultant. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring their systems operate smoothly and efficiently.About the RoleThis is a full-time position that requires strong technical skills, excellent...


  • Fort Lauderdale, Florida, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our Digital Group team. As a key member of our support team, you will provide technical assistance to customers via phone, email, and online chat.Responsibilities:Provide timely and effective technical support to customersResolve customer issues efficiently and professionallyEscalate...


  • Fort Lauderdale, Florida, United States TEKsystems Full time

    About the Role:TEKsystems is seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to customers, troubleshooting and resolving complex issues in a timely manner.About You:We are looking for an individual with strong technical skills, excellent communication...


  • Fort Myers, Florida, United States TEKsystems Full time

    Job Title: Desktop Support TechnicianJob DescriptionAs a Desktop Support Technician with TEKsystems, you will provide technical support for our clients' clinics, ensuring that their IT infrastructure runs smoothly and efficiently.Key Responsibilities:Technical Support: Provide hands-on technical support and training to clients' staff, ensuring they have the...


  • Fort Lauderdale, Florida, United States Talently Recruiting Full time

    About the Opportunity:Talently Recruiting is seeking a Maritime Technical Director to oversee fleet technical operations for a growing maritime solutions provider in Florida.Key Responsibilities:Supervise Technical Superintendents and ensure compliance with safety and regulatory standardsOversee maintenance, dry-docking, and major repairs to minimize...


  • Fort Lauderdale, Florida, United States GSI Full time

    IT Service Desk Analyst Role OverviewGSI seeks a skilled Technical Support Specialist to join our IT Service Desk team. As the face of Technology for internal end-users, you will be responsible for solving IT-related issues, handling service requests, and acting as the users' advocate within the Technology department.Key Responsibilities:You will receive,...


  • Fort Lauderdale, Florida, United States UKG (Ultimate Kronos Group) Full time

    Job Description OverviewAt UKG, we're building a team of talented individuals who share our passion for delivering exceptional customer experiences. As a seasoned Engineering Manager, you'll play a critical role in driving technical excellence, fostering a culture of ownership, and ensuring the successful delivery of high-impact software projects. Key...


  • Fort Meade, Florida, United States ManTech Full time

    **ManTech: A Leader in National Security Solutions** We are seeking a highly motivated and experienced Senior Systems Engineer to join our team in the Fort Meade, Maryland area. As a key member of our team, you will play a critical role in protecting national security while working on innovative projects that offer opportunities for advancement. The...


  • Fort Lauderdale, Florida, United States GA Telesis, LLC Full time

    As a key member of the GA Telesis Asset Management Team, we are seeking a Technical Records Manager to join our well-known Records Team. Reporting to the Sr. Vice President of Asset Management, this role will be responsible for auditing and reviewing Aircraft, Engine, APU, and Landing Gear Records.About GA Telesis, LLCGA Telesis is a global leader providing...

  • Senior Civil Engineer

    2 weeks ago


    Fort Lauderdale, Florida, United States J.S. Held LLC Full time

    Professional Project Manager - EngineeringWe are seeking a highly skilled Senior Civil Engineer to join our engineering team in Fort Lauderdale, FL.About the JobAs a Senior Civil Engineer, you will play a crucial role in designing, developing, and overseeing various engineering projects while ensuring compliance with industry standards and...


  • Fort Lauderdale, Florida, United States Interactive Brokers Full time

    Company OverviewInteractive Brokers Group, Inc. is a global financial services company that has been at the forefront of innovation for over four decades.We provide electronic brokerage services around the clock on various asset classes to clients in over 200 countries and territories.Job SummaryThis is a hybrid role with three days in the office and two...


  • Fort Lauderdale, Florida, United States TD Bank Full time

    Job DescriptionWe are seeking a highly skilled Senior DevSecOps Software Engineer to lead our DevOps to DevSecOps transformation. As a key member of our team, you will be responsible for designing and delivering comprehensive end-to-end technical solutions that meet the needs of our stakeholders.Key ResponsibilitiesLead the creation of solution options and...


  • Fort Lauderdale, Florida, United States Tech Army, LLC Full time

    Company Overview">Tech Army, LLC is a leading provider of innovative technology solutions. We are committed to delivering exceptional services and supporting our clients in their pursuit of excellence.


  • Fort Lauderdale, Florida, United States T.Y. Lin International Full time

    We are T.Y. Lin International, a leading structural engineering firm with offices across the US.Our team of experienced structural engineers provides diverse services including:Structural engineeringProject management supportArchitectural supportWe strive to deliver high-quality projects that meet our clients' needs and expectations.The ideal candidate will...


  • Fort Lauderdale, Florida, United States SWAYSLAND PROFESSIONAL ENGINEERING Full time

    Job OverviewAt Swayland Professional Engineering Consultants, Inc., we are seeking a highly skilled Structural Staff Engineer to join our team in South Florida. This role is an excellent opportunity for recent graduates or entry-level professionals to gain valuable experience in structural engineering.Key Responsibilities:Site Inspections: Conduct site...


  • Fort Myers, Florida, United States TEKsystems Full time

    Job OverviewWe are seeking a skilled Desktop Support Engineer to join our team at TEKsystems. In this role, you will be responsible for providing rotational support for our clinics with hands-on technical support and training.Key ResponsibilitiesEnsure timely resolution of Tier 1 vendor tickets.Monitor tickets by clinic to detect trends in technology issues...


  • Fort Lauderdale, Florida, United States New Millenium Consulting Full time

    We are seeking a highly skilled Technical Support Specialist to join our team on a short-term basis in Ft. Lauderdale.Compensation:The hourly rate for this position is $25 per hour, providing a competitive earning potential.About the Role:This opportunity is ideal for an experienced Help Desk Support Technician looking to take on new challenges and expand...