Process Coordinator

4 weeks ago


Northborough, Massachusetts, United States Amazon Full time
Job Title: Process Assistant

The Process Assistant plays a vital role in supporting the Area Manager and contributing to the success of the Fulfillment Center. This position requires a strong work ethic, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Support daily management of department duties, including labor allocation, meeting facilitation, and communication with internal and external suppliers.
  • Provide vacation coverage for Area Managers and assist with policy follow-up, attendance tracking, and ATS/labor hour reporting.
  • Assist the floor as an associate resource, training associates, and verifying SOP compliance.
  • Ensure successful area performance through tracking, reporting, and feedback of associate performance.
  • Participate in Operational Excellence initiatives and fill in as needed with production duties.
  • Review and update SOP as required and maintain a clean and organized work area.
  • Identify and address safety hazards and coach associates to work safely at all times.
  • Participate in safety initiatives and refer all job injuries immediately to the Area Manager.
Requirements:
  • 1+ years of experience with Microsoft Office products and applications.
  • High school or equivalent education.
  • Ability to work a flexible schedule, including weekends, nights, and holidays.
  • Physical ability to lift up to 49 pounds, stand/walk for up to 12 hours, and frequently push, pull, squat, bend, and reach.
  • Ability to work 40 hours/week and overtime as required.
  • Age 18 or older.
Preferred Qualifications:
  • Education beyond high school or prior experience managing employees.
  • Excellent interpersonal skills.
  • Demonstrated problem-solving skills and analytical skills.
  • Demonstrated communication skills with all levels of Amazon associates and management.
  • Experience with FC kaizen or Shingi events.
  • Awareness and willingness to use OE tools and techniques.
  • Leadership ability and respect from associates in the production area.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


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