Patient Experience Coordinator

2 weeks ago


San Antonio, Texas, United States Serenity Healthcare Full time
Revolutionize Healthcare with Serenity Healthcare

We are a leader in the field of healthcare technology, using advanced medical devices to give our patients long-term success even when other treatments have failed.

About the Role

We are seeking a Patient Experience Specialist to join our team in San Antonio. As a Patient Experience Specialist, you will be responsible for educating patients on new-to-market healing technologies and helping them to understand the benefits of TMS and Ketamine.

Key Responsibilities
  • Be the expert on TMS and Ketamine, with training and studies provided
  • Ownership for all patients on your provider's schedule
  • One on one meetings with patients to connect treatment solutions to their individual needs
  • Support healing through education, connection, and focus on TMS and Ketamine
What We Offer
  • Accelerated healthcare career growth with rapid advancement opportunities
  • Insurance benefits (Medical, Dental, Vision) and 401K
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity's treatment options
Requirements
  • High School Diploma or GED
  • 2-3+ years of experience in a full-time customer service role
  • Excellent verbal and written communication, and basic math skills
  • Well-versed in de-escalation skills and ability to connect with individuals

We are committed to providing a supportive and inclusive work environment. If you are passionate about helping others and have a strong desire to make a difference in the lives of our patients, we encourage you to apply.



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