Spa Receptionist

3 weeks ago

Charlottesville, Virginia, United States The Boar's Head Resort Full time
Spa Receptionist Job Description

We are seeking a highly skilled and detail-oriented Spa Receptionist to join our team at The Boar's Head Resort. As a key member of our Spa team, you will be responsible for coordinating all Spa appointments, retail transactions, and daily routines while maintaining our 4 Diamond Service Expectations.

Key Responsibilities:
  • Appointment Coordination: Ensure efficient and productive coordination of Spa appointments with hotel Guest Services Agents, adhering to Boar's Head customer service standards.
  • Inventory Management: Help maintain inventory of amenities, linens, treatment products, retail products, and cleaning supplies.
  • Customer Service: Provide exceptional customer service, answering multi-line telephone within three rings, and resolving problems calmly and effectively.
  • Administrative Tasks: Assist in conducting monthly inventory control counts, maintain organization and cleanliness of Front Desk and retail displays, and bill retail purchases and gift certificates.
Requirements:
  • Strong Communication Skills: Possess strong communication skills, both oral and written.
  • Computer Knowledge: Have experience with computer systems and software.
  • Availability: Be available to work 5-7 days per week in rotational shifts, including holidays and weekends.
  • Qualifications: At least 2 years of customer service experience, preferably in a Spa or Resort environment, and previous cash handling experience are desirable.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application.

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