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Spa Receptionist
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Charlottesville, United States The Boar's Head Resort Full timeWe are seeking a part-time Receptionist to join our Spa team. You will coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintaining 4 Diamond Service Expectations.Requirements:Answer multi-line telephone within three ringsEnsure efficiency and productivity through coordination of appointments with the...
Spa Receptionist
2 months ago
We are seeking a highly skilled and detail-oriented Spa Receptionist to join our team at The Boar's Head Resort. As a key member of our Spa team, you will be responsible for coordinating all Spa appointments, retail transactions, and daily routines while maintaining exceptional service standards.
Key Responsibilities:- Answer multi-line telephone calls in a timely and professional manner
- Coordinate appointments with hotel Guest Services Agents to ensure seamless service delivery
- Manage inventory levels, including amenities, linens, treatment products, retail products, and cleaning supplies
- Assist in conducting monthly inventory control counts to ensure accuracy and efficiency
- Maintain a clean and organized Front Desk and retail displays
- Bill retail purchases and gift certificates in a timely and accurate manner
- Make, confirm, and bill Spa appointments with attention to detail and speed
- Strong communication and interpersonal skills, both oral and written
- Computer knowledge and experience, with ability to learn new systems quickly
- Ability to work 5-7 days per week in rotational shifts, including holidays and weekends
- Proven ability to prioritize tasks, work independently, and resolve problems calmly and effectively
- At least 2 years of customer service experience, preferably in a Spa or Resort environment, and previous cash handling experience are desirable