Technical Support Specialist

2 days ago


Lincoln, Nebraska, United States Nebraska State College System Full time
Job Summary
Peru State College, a member institution of the Nebraska State College System, seeks an IT Specialist to provide first-line helpdesk support and technical assistance. This role involves analyzing problems, directing customers to proper resources, and maintaining documentation.

About Peru State College
Nestled in historic southeast Nebraska, Peru State offers innovative online and traditional undergraduate and graduate programs. As a unique arboretum campus, we foster academic excellence and community engagement.

Key Responsibilities
• Provide initial problem analysis and solution via phone, email, chat, or other methods
• Communicate with stakeholders, monitor and classify requests
• Create, modify, and maintain documentation and knowledge-based articles
• Manage technology assets in the inventory software

Requirements
• Associate's degree in computer or network systems or equivalent experience
• Attention to detail, analytical skills, organizational ability, and problem-solving skills
• Working knowledge of PC and MAC workstation hardware and peripherals
• Familiarity with Microsoft Office products (Outlook, Word, Excel, Visio, PowerPoint)

Benefits and Salary Information
The salary range for this position is $59,520 - $74,400. We offer competitive benefits and a comprehensive compensation package.

How to Apply
We are an equal opportunity employer and welcome applications from qualified candidates.

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