IT Support Specialist

6 days ago


Lincoln, Nebraska, United States Ameritas Full time

Job Summary: We are seeking an IT Intern to join our team at Ameritas. As an IT Intern, you will have the opportunity to gain hands-on experience in IT endpoint support and IT support center operations.

Responsibilities:

  • Provide desk-side support for IT endpoint equipment and IT support center through phone/email/self-service for internal end users.
  • Assist with password resets, printer and other network device issues, and lower severity IT access ticket requests.
  • Utilize a strong orientation towards customer service to provide end users a great experience and first call resolution to their issues.

Requirements:

  • Demonstrated experience in customer service with professional verbal and written communication skills.
  • Technical aptitude and ability to troubleshoot.
  • Must be actively enrolled in an IT degree program at an accredited institution.

About Ameritas: Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.


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