Tech Support Specialist

6 days ago


Lincoln, Nebraska, United States Sentec Full time

Sentec is a rapidly growing healthcare company seeking a skilled IT Support Technician to join our team. Based in Lincoln, RI, this hybrid role offers a unique blend of technical expertise and collaborative teamwork.

As an IT Support Technician at Sentec, you will be responsible for delivering exceptional technical support and services to employees across multiple locations, including remote sites. Your primary focus will be on providing timely, efficient, and professional assistance via phone, email, and in-person interactions.

Key tasks include:

  • Providing expert desktop support for hardware and software troubleshooting
  • Responding to IT support tickets, walk-ups, and phone calls in a timely manner
  • Installing, configuring, and maintaining computers and peripherals
  • Troubleshooting issues with other devices such as printers and conferencing equipment
  • Assisting with user account management and access rights for employees

To excel in this role, you should have 1-3 years of IT Support or Helpdesk experience, a degree in IT or related education, and the ability to break down complex processes into clear, step-by-step instructions. Experience supporting a remote sales force is a plus.

A competitive salary range for this position is $60,000 - $80,000 per year, depending on qualifications and experience. Sentec offers a comprehensive benefits package, including medical, dental, vision, HSA, FSA, and 401K matching. You will also enjoy opportunities for professional growth and development, direct influence over product quality, and the satisfaction of making a difference in patient care.


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