IT Infrastructure Support Specialist

6 days ago


Lincoln, Nebraska, United States Govcio LLC Full time

Explore a challenging role with GovCIO LLC as an IT Infrastructure Support Specialist. We are seeking a highly skilled professional to provide on-site support for our federal customer in Lincoln, NE.

About the Role

This is an onsite position that requires occasional travel for site coverage. The ideal candidate will be part of a team providing support for all onsite IT activities.

Key Responsibilities
  1. Consult with support teams, help desks, customers, and other technical staff to resolve problems.
  2. Coordinate and perform operation and/or maintenance activities for networks/servers.
  3. Identify recurring problems and recommend steps to reduce their severity or frequency.
  4. Install, troubleshoot, and maintain various products and equipment.
  5. Deliver services and solutions in technical support, systems refresh, software integration, and operations support.
Technical Requirements
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
  • Certification in Microsoft Operating Systems.
  • Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation.
  • CompTIA Network+, CompTIA A+, CompTIA Server+, and CompTIA Security+ certifications.
Clearance

The successful candidate must be able to obtain and hold a Public Trust Clearance.

Why Choose GovCIO LLC?

We are a team of transformers who are passionate about transforming government IT. Our mission is to deliver innovative IT services and solutions that improve how government agencies operate and serve citizens.

Estimated Salary: $65,000 - $85,000 per year

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