Customer Service Representative

2 weeks ago


Philadelphia, Pennsylvania, United States Amtrak Full time
Overview

Ambitious customer-focused professionals are invited to apply for a Reservation Sales Agent position at Amtrak, where they will play a vital role in delivering exceptional service and ensuring seamless travel experiences for our customers.

About Us

As a leading transportation provider, Amtrak employs over 20,000 diverse and energetic professionals across the United States. Our employees are committed to safety, excellence, and customer satisfaction, and we take pride in providing opportunities for growth and development.

Job Summary

We are seeking a highly skilled and enthusiastic Reservation Sales Agent to join our team. The successful candidate will be responsible for providing accurate and helpful information to customers regarding schedules, rates, routings, connections, and destinations. They will also handle customer inquiries through various channels, including telephone, voice calls, chat, SMS, and email.

Key Responsibilities

• Provide exceptional customer service by communicating effectively with customers via various channels

• Respond to customer inquiries in a professional and timely manner

• Maintain thorough knowledge of geography, fares, tariffs, routings, and office rules and procedures

• Develop strong relationships with customers by actively listening and addressing their concerns

• Collaborate with colleagues to achieve sales targets and provide solutions to customer issues

• Ensure all interactions with customers are handled confidentially and sensitively

Requirements

• High school diploma or equivalent required

• Ability to type 40 wpm

• Comfort with desktop computer systems

• Excellent oral and written communication skills

• Fluency in English and/or Spanish is preferred

• Compassionate customer service mindset and ability to interact with diverse customers

Benefits

• Competitive salary: $19.93 per hour (with potential increases based on performance)

• Comprehensive benefits package, including health, dental, and vision plans, wellness programs, flexible spending accounts, 401(k) retirement plan, life insurance, paid time off, and more

What We Offer

At Amtrak, we value diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive of all employees. We offer opportunities for career growth and development, as well as a comprehensive benefits package that supports our employees' physical, emotional, and financial well-being.

Relocation Information

This position is located in Northeast Philadelphia.

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