Logan Philadelphia Inventory Coordinator
7 days ago
Overview
The Sage Hospitality Group is seeking a Reservation and Inventory Manager to join our team at The Logan in Philadelphia. As a key member of our front office, you will be responsible for supervising and handling all telephone inquiries and reservations to provide efficient, accurate and courteous reservation services.
About the Role
This role requires a strong communication skillset, with the ability to negotiate, convince, sell and influence potential hotel guests. You must be able to operate computer reservations systems and effectively supervise staff. Fluency in a second language is desirable.
Key Responsibilities
- Reservation Services: Answer the telephone promptly and courteously, entering guest reservations into the computer system quickly and accurately, using the hotel's selling strategy and segmenting reservations into the appropriate category.
- Forecasting and Reporting: Prepare and reconcile forecasts and reports to include daily three-day forecasts, 90-day forecast strategy boards, etc.
- Staff Supervision: Supervise the Reservations Sales personnel; interview, hire, train, coach and counsel, schedule, verify and direct.
- Error Detection and Correction: Detect and trace computer and manual errors when reviewing reservations data for report preparation.
Requirements
- A high school diploma or equivalent is required; further education is desirable.
- Two to three years of hotel front office and/or reservations experience is necessary.
- Excellent hearing, vision, speech communication skills and comprehension are required.
- You must be able to use tact and understanding when dealing with demanding or unpleasant customers.
Benefits
We offer a competitive salary range of $50,000 - $55,000 per year, making this an excellent opportunity for someone looking to advance their career in hospitality management. If you have a passion for delivering exceptional customer service and are eager to take on new challenges, please apply today.
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