Front Desk Associate

7 days ago


Philadelphia, Pennsylvania, United States Hilton City Avenue Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton City Avenue. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Process guest check-ins and room assignments following hotel policies and procedures.
  • Answer inquiries about hotel services, in-house events, and local attractions.
  • Process check-in/check-out and collect payments in compliance with cash handling and accounting policies.
  • Assist guests with check cashing, safety boxes, and additional guest room keys.
  • Pre-register, block reservations, and cancel room reservations as necessary.

Requirements:

  • High school education or equivalent experience.
  • One to two years of customer contact experience.
  • Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Working Conditions:

The Front Desk Agent will work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient. The position requires extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

Benefits:

  • Competitive salary
  • Paid time off
  • Medical, dental, and vision health insurance
  • Robust supplemental insurance
  • Wellness programs
  • Hotel and travel discounts
  • Generous retirement/401k benefits
  • Education and professional development


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