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Client Services Coordinator
2 months ago
Salary: $18 per hour
Anew Behavioral Health is in search of a dedicated and professional Intake Specialist. This role is crucial as it represents the first point of contact for our clients, necessitating a candidate with outstanding customer service skills.
Key Responsibilities:
- Welcoming clients via phone and in-person at our facility.
- Accurately collecting client information and scheduling necessary services.
- Ensuring a warm and inviting atmosphere for all clients upon their arrival.
- Upholding our commitment to providing an exceptional client experience at every interaction.
- Conducting insurance and benefits verification, as well as managing copay and payment collections.
Essential Qualities:
- A responsible individual passionate about serving others.
- Professional demeanor with a caring approach.
- Efficient in prioritizing tasks and maintaining organization.
- A positive advocate for clients seeking assistance.
About Us:
We are a team of dedicated professionals, including psychiatrists, nurse practitioners, therapists, and nurses, who collaborate with a client-first approach. Our organization is well-established and continues to grow.
Work Responsibilities Include:
- Providing general client access services, such as:
- Answering phone calls.
- Scheduling appointments directly with clients or referral sources.
- Confirming client appointments.
- Greeting and checking in clients, ensuring all necessary documentation is collected.
- Coordinating follow-up appointments.
- Communicating all relevant information electronically to clients' providers within our integrated care model.
Qualifications:
- At least 1 year of experience in a medical office is preferred.
- A minimum of a high school diploma; an associate degree or progress towards a degree or certification is preferred.
- Demonstrated excellence in customer service.
- Must pass a background check and possess reliable transportation.
- Experience with insurance verification is advantageous.
Benefits Offered:
- Dental insurance
- Health insurance
- Paid time off
- Paid holidays
Work Schedule:
- Full-time position, Monday to Friday, 8:00 AM - 5:00 PM.
Additional Requirements:
- Ability to reliably commute or plan to relocate before starting work.
Experience Requirements:
- Medical terminology: 1 year (Preferred)
- Customer service: 1 year (Required)
- Computer skills: 1 year (Required)
Work Location: In-person
