Enrollment Services Representative

2 weeks ago

Amherst, Massachusetts, United States UMass Amherst Full time

About UMass Amherst

UMass Amherst, recognized as the flagship institution of the Commonwealth, is a distinguished public research university that provides a comprehensive array of undergraduate, graduate, and professional programs. Nestled within the picturesque Pioneer Valley of Western Massachusetts, the University boasts a vibrant cultural atmosphere amidst a serene landscape, conveniently located near major urban hubs. Additionally, UMass Amherst is part of the Five Colleges consortium, which includes Amherst College, Hampshire College, Mount Holyoke College, and Smith College, enhancing the intellectual vibrancy of the area.

Position Overview

Under the supervision of the Assistant Director of Enrollment Management Customer Relations, the Enrollment Services Representative is tasked with delivering exceptional customer service and managing front-line reception duties for the Enrollment Management Offices, which encompass Undergraduate Admissions and Financial Aid Services. This role necessitates a thorough comprehension of Financial Aid protocols, timelines, and regulations, along with outstanding communication and customer service abilities.

Key Responsibilities

  • Deliver accurate information regarding Financial Aid processes, timelines, requirements, and regulations to current and prospective students, families, and educational staff through various communication channels.
  • Serve as the primary point of contact for customer service and reception within the Enrollment Management Offices.
  • Handle incoming inquiries via phone, email, and in-person visits, providing assistance or directing them to appropriate staff members as necessary.
  • Oversee and manage Financial Aid appointment scheduling, ensuring effective communication with students and families regarding appointments.
  • Proactively follow up with students and families to facilitate the completion of financial aid applications and processes, while reporting outcomes to the Assistant Director.
  • Support the Assistant Director in training and guiding the outreach team of student staff, ensuring they are well-informed about Financial Aid policies and procedures.
  • Process various forms and requests related to financial aid, including housing forms, enrollment forms, and application fee waivers.
  • Assist the Undergraduate Admissions team as needed, providing customer service in response to inquiries and incomplete applications.

Additional Responsibilities

  • Adhere to compliance requirements related to FERPA, Title IX, and other regulations.
  • Engage with students to foster their success and contribute positively to the campus community.
  • Collaborate with various campus stakeholders to support the mission of Enrollment Management.
  • Exhibit exceptional customer service skills in all interactions.
  • Contribute to a respectful and inclusive workplace environment.
  • Handle sensitive university-related information with discretion and confidentiality.
  • Promote a culture of diversity and non-discrimination within the department.
  • Perform other duties as assigned to support departmental objectives.

Qualifications

  • High school diploma or equivalent required.
  • Experience in customer service or related fields preferred.
  • Strong communication skills, both verbal and written.
  • Ability to build and maintain effective working relationships.
  • Capability to manage challenging situations with professionalism.
  • Proficiency in data entry and familiarity with student information systems.
  • Commitment to fostering a diverse and inclusive environment.

Preferred Qualifications

  • Experience in Financial Aid, student services, or admissions.
  • Knowledge of privacy laws and experience handling confidential information.
  • Familiarity with PeopleSoft or similar student information systems.
  • Bilingual or multilingual candidates are encouraged to apply.

Work Environment

  • Standard office environment.

Work Schedule

  • Regular office hours with potential for a hybrid work arrangement.

Salary Information

Position classified as USA/MTA Non-Exempt Grade 13.

Application Instructions

Interested candidates should submit a resume and cover letter. References will be verified for finalists.

UMass Amherst is dedicated to equal opportunity and affirmative action, ensuring a diverse and inclusive environment for all individuals.

  • Director of Freshman Class Enrollment

    5 days ago

    Amherst, Massachusetts, United States InsideHigherEd Full time

    About the RoleInsideHigherEd is seeking a highly skilled and experienced Associate Director to join our team in the area of student recruitment. As a key member of our admissions team, you will play a critical role in building and maintaining relationships with high schools, counselors, and students to ensure a strong and diverse applicant pool for our...

  • Customer Service Representative

    3 days ago

    Amherst, Massachusetts, United States Waterford Fire Service Full time

    **Job Summary**We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.**Key Responsibilities:**Provide warm and welcoming...

  • Customer Service Representative

    1 day ago

    Amherst, Massachusetts, United States Progressive Staffing LLC Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Progressive Staffing LLC. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and patients.Key Responsibilities:Phone Support: Handle high volumes of inbound and outbound calls to...

  • Customer Service Representative

    1 week ago

    Amherst, Massachusetts, United States Monro Inc. Full time

    Position OverviewRole Summary: The Customer Service Representative is a pivotal role that emphasizes outstanding service delivery at Monro Inc.Engagement with clients, managing appointment schedules, and effectively communicating service offerings are essential responsibilities.This position plays a crucial part in promoting sales of automotive maintenance...

  • Customer Service Representative

    1 week ago

    Amherst, Massachusetts, United States Monro Inc. Full time

    Position OverviewRole Summary: The Customer Service Representative is a pivotal role that emphasizes outstanding service delivery at Monro Inc.This position involves interacting with customers, managing appointment scheduling, and effectively communicating service offerings in line with the Monro sales methodology.Key responsibilities include supporting the...

  • Customer Service Representative

    2 weeks ago

    Amherst, Massachusetts, United States Monro Inc. Full time

    Position OverviewRole Summary: The Customer Service Representative is a pivotal role that emphasizes outstanding service delivery at Monro Inc.This position involves interacting with clients, managing appointment scheduling, and effectively communicating service offerings in line with the Monro sales methodology.Contributes to the growth of automotive repair...

  • Customer Service Representative

    3 days ago

    Amherst, Massachusetts, United States NAAN-TASTIC AMHERST Full time

    Job OverviewNaan-Tastic Amherst is seeking a skilled and attentive Cashier to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our guests.Key Responsibilities:Greet customers entering and leaving the restaurantMaintain a clean and tidy work area,...

  • Sales and Service Representative

    5 days ago

    Amherst, Massachusetts, United States Joann Full time

    Job SummaryThe Customer Experience Associate is responsible for delivering exceptional customer service and driving sales through advanced product knowledge and innovative merchandising. This role requires a strong ability to inspire creativity within customers and make JOANN their happy place.Key ResponsibilitiesProvide a premium customer experience by...

  • Director of Undergraduate Admissions and Recruitment

    5 days ago

    Amherst, Massachusetts, United States InsideHigherEd Full time

    Job SummaryInsideHigherEd is seeking a highly experienced and skilled Director of Undergraduate Admissions and Recruitment to lead our team in attracting and enrolling top talent from around the world. As a key member of our Enrollment Management team, you will be responsible for developing and implementing strategic plans to meet our enrollment goals, while...

  • Life Insurance Sales Representative

    3 days ago

    Amherst, Massachusetts, United States Business Athlete Association Full time

    About the RoleWe are seeking a highly motivated and customer-focused Life Insurance Sales Representative to join our team at the Business Athlete Association. As a key member of our sales team, you will be responsible for building and maintaining relationships with existing and prospective clients, providing exceptional customer service, and driving sales...

  • Hospitality Service Associate

    2 weeks ago

    Amherst, Massachusetts, United States Waterford Fire Service Full time

    Customer Experience RepresentativeBecome a vital member of our team at Waterford Fire Service as a Customer Experience Representative. We are in search of passionate and approachable individuals who are committed to delivering exceptional service to our guests. If you possess a cheerful demeanor and excellent communication abilities, we invite you to join...

  • Assistant Director of Admissions

    1 month ago

    Amherst, Massachusetts, United States University of Massachusetts Amherst Full time

    Assistant Director of Admissions - Diversity Recruitment (Hybrid)Job no: 523362Work type: Staff Full TimeLocation: UMass AmherstDepartment: Enrollment Management OpsUnion: PSUCategories: Admissions/Enrollment/Student RecruitmentAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a...

  • Customer Service Representative IV

    5 days ago

    Amherst, Massachusetts, United States UMass Amherst Full time

    About UMass AmherstUMass Amherst is a nationally recognized public research university offering a wide range of undergraduate, graduate, and professional degrees. Our campus is situated on nearly 1,450 acres in the scenic Pioneer Valley of Western Massachusetts, providing a rich cultural environment in a picturesque setting close to major urban centers.As...

  • Customer Service Representative IV

    2 days ago

    Amherst, Massachusetts, United States UMass Amherst Full time

    About UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to...

  • Town Attorney

    7 days ago

    Amherst, Massachusetts, United States Eriebar Full time

    Job Title: Town AttorneyCompany: EriebarThe Eriebar organization is seeking an experienced attorney to join its Law Department as legal counsel to the Supervisor, Town Board, and Town Departments. As a key member of the team, you will represent the Eriebar in civil litigation and provide expert advice on municipal law.Key Responsibilities:Act as legal...

  • Business Development Manager

    8 hours ago

    Amherst, Massachusetts, United States NFP Full time

    About the RoleNFP, a leading provider of insurance and financial services, is seeking a highly skilled Business Development Manager to join our dynamic team. As an Account Executive in our Employee Benefits division, you will play a critical role in fostering and deepening relationships with clients and carrier representatives.Key ResponsibilitiesNegotiate...

  • Clerk IV

    1 month ago

    Amherst, Massachusetts, United States University of Massachusetts Amherst Full time

    Clerk IV (Customer Service Outreach Coordinator - Hybrid Opportunity)Job no: 524444Work type: Staff Full TimeLocation: UMass AmherstDepartment: Enrollment Management OpsUnion: USA/MTACategories: Administrative & Office SupportAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a...

  • Youth and Family Support Counselor

    2 weeks ago

    Amherst, Massachusetts, United States New Directions Youth and Family Services Full time

    Position Overview: Child and Family CounselorROLE SUMMARY:The Child and Family Counselor is responsible for providing in-home and community-focused services to youth aged 0-21 enrolled in Medicaid, as part of the Medicaid State Plan Service Community Psychiatric Supports and Treatment (CPST).CPST includes a variety of therapeutic approaches, such as...

  • Hospitality Customer Service Specialist

    2 weeks ago

    Amherst, Massachusetts, United States The Inn on Boltwood Full time

    About Us:At The Inn on Boltwood, we pride ourselves on fostering a dynamic and welcoming environment. Our commitment to excellence is reflected in the dedication and performance of our team members. We are seeking passionate individuals who share our vision and values to enhance our guest experience.Role Overview:The Guest Service Representative is pivotal...

  • Conference Services Sales Executive

    2 weeks ago

    Amherst, Massachusetts, United States InsideHigherEd Full time

    Position: Conference Sales ManagerEmployment Type: Full-Time StaffDepartment: Conference ServicesUnion: PSUCategories: Program Administration/Management, PSU AAbout the InstitutionThis prestigious university is recognized as a leading public research institution, offering a comprehensive array of undergraduate, graduate, and professional programs. The campus...