Customer Service Team Leader

2 weeks ago

Fall River, Massachusetts, United States Bass Pro Shops Full time
POSITION SUMMARY:

The Sales Team Supervisor is responsible for overseeing various customer service and sales activities, which include warmly greeting and assisting all customers in a timely and friendly manner, handling merchandise with care, and providing valuable information and guidance to customers.

ESSENTIAL FUNCTIONS:

Fosters a strong commitment to exceptional customer service, ensuring a positive and productive shopping experience for all patrons. Guarantees a pleasant and efficient shopping environment for every customer. Demonstrates products effectively to customers. Restocks shelves with merchandise as needed according to merchandising standards. Maintains expertise in products through continuous training and knowledge enhancement. Stays informed about promotional sales; ensures accurate pricing and signage. Assists with the seasonal rearrangement of floor merchandise. Restores merchandise to shelves as required. Keeps the work area organized, tidy, and well-supplied. Adheres to all company policies and procedures. Delivers an outstanding experience for every customer by aiding them in making informed purchasing decisions through: identifying and assessing customer needs, providing product recommendations based on this evaluation, and promoting programs such as membership and in-store services. Performs all other duties as assigned.

EXPERIENCE/QUALIFICATIONS:

Minimum education requirement: High School diploma or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITY:

Proficient in calculating discounts and processing customer transactions. Capable of communicating in a friendly and professional manner with customers and colleagues. Skilled in establishing and maintaining effective working relationships with management, coworkers, and customers. Competent in operating computerized point-of-sale systems.

TRAVEL REQUIREMENTS:

Not applicable.

PHYSICAL REQUIREMENTS:

Regularly stands and/or walks during shifts. Occasionally climbs or descends ladders, stairs, ramps, etc. Frequently communicates with others to exchange information. Occasionally performs repetitive motions involving wrists, hands, and/or fingers. Occasionally operates machinery and/or power tools. Occasionally drives motor vehicles or heavy equipment. Engages in light work that includes moving objects up to 20 pounds frequently, and may occasionally lift objects up to 100 pounds or more (utilizing team assistance as necessary). Occasionally works in tight and confined spaces. Occasionally works in noisy environments.

INDEPENDENT JUDGEMENT:

Executes tasks and responsibilities under general supervision, utilizing established procedures and innovative thinking. Selects from limited alternatives to address issues. Occasionally exercises independent judgment to complete work assignments and often makes recommendations regarding work procedures, policies, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, dining options, world-class resorts, and conservation attractions.

Medical coverage Dental coverage Vision coverage Health Savings Account Flexible Spending Account Optional benefits 401k Retirement Savings Plan Paid holidays Paid vacation Paid sick leave Bass Pro Cares Fund And more

Bass Pro Shops is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us.

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