IT Support Specialist
2 weeks ago
Join our team at The Staffing Resource Group Inc as an IT Help Desk Technician and take on a challenging role that requires excellent technical knowledge and communication skills. As a key member of our team, you will provide first-level technical support to our employees, resolving technical problems and escalating issues as needed.
Key Responsibilities:- Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
- Monitor the helpdesk system as level-one support and respond quickly as needed.
- Build and maintain computer systems, including laptops and desktops.
- Maintain computer systems and act as support if any system goes down.
- Install, configure, and upgrade PC software.
- Other essential or non-essential duties may be assigned.
- High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- Two years of experience in IT.
- Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools.
- Ability to deploy, configure and support operating systems on desktop, laptop, and mobile.
- Ability to maintain the confidentiality of company information.
- Excellent written and verbal communication skills, ability to communicate with and lead technical and non-technical people at all levels of an organization, in various functions in stressful situations.
- A fun, dynamic working environment with a growing, energetic, and passionate team.
- A diverse and inclusive environment where everyone is welcome.
- Breakrooms stocked with our delicious products.
- Management that uplifts and nurtures talent & provides continuing education.
- Promotion of health and wellness.
- Company-sponsored fun events.
We offer flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. Our innovative approach allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent. For more exciting opportunities, please visit our website at www.srg-us.com
EOE/ADA
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