IT Support Specialist

1 day ago


Sparks, Nevada, United States The Staffing Resource Group Inc Full time
Job Summary

We are seeking a skilled IT Help Desk Technician to provide technical support to our employees. As a Help Desk Technician, you will be the first point of contact for technical issues and will be responsible for troubleshooting, resolving, and escalating technical problems.

Key Responsibilities
  • Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
  • Monitor helpdesk system as level-one support and respond quickly as needed.
  • Build computers; Laptops, desktops
  • Maintain computer systems and act as support if any system goes down
  • Scanners and copiers basic knowledge
  • Install, configure, and upgrade PC software
Requirements
  • High school diploma or equivalent required; Associate s or Bachelor s degree in Information Technology, Computer Science, or a related field preferred.
  • Two years of experience in IT
  • Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
  • Ability to deploy, configure and support operating systems on desktop, laptop, and mobile
  • Ability to maintain the confidentiality of company information
  • Excellent written and verbal communication skills, ability to communicate with and lead technical and non-technical people at all levels of an organization, in various functions in stressful situations

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