Sales and Process Optimization Specialist

2 weeks ago


Seattle, Washington, United States Amazon Full time
About the Role

We are seeking a highly skilled Sales and Process Specialist to join our AWS Customer Optimization and Acceleration (CO&A) team. As a key member of our team, you will be responsible for reducing and optimizing the time that Account Managers (AMs) spend on non-sales tasks, including supporting customer queries, escalations, and managing requests from internal teams.

Key Responsibilities
  • Be the AM's trusted advisor for resolving complex operational challenges
  • Dive deep into customer queries, escalations, and support requests to devise tailored resolutions
  • Develop and deploy self-service tools and standard operating procedures to enable AMs to efficiently handle common support cases
  • Deliver engaging enablement sessions to equip AMs with the latest productivity-boosting technologies and processes
  • Collaborate cross-functionally to identify and address recurring operational issues at the root cause
  • Continuously enhance the AWS Seller and Customer Experience
  • Monitor key metrics and customer insights to uncover opportunities for process improvements
  • Establish yourself as a subject matter expert in high-impact support areas like account reinstatements and service limit increases
About the Team

The CO&A Sales and Process Specialist will be part of a dynamic team that is passionate about driving operational excellence and empowering sales teams. As a member of our team, you will have the opportunity to work with a talented group of professionals who are dedicated to delivering exceptional results.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A dynamic and inclusive work environment
  • Opportunities for career growth and professional development
  • A competitive compensation package
  • A comprehensive benefits program
  • A chance to work with a talented team of professionals
Basic Qualifications
  • Bachelor's degree in business, computer science, or a related field
  • 2+ years of experience in customer-facing, operations, or program management role
  • Prior experience using analytical and problem-solving skills to interpret data, establish KPIs, and provide data-driven recommendations
  • Prior experience communicating, presenting, engaging, and influencing stakeholders
Preferred Qualifications
  • Strong communication and stakeholder management skills
  • Demonstrated problem-solving abilities and attention to detail
  • Experience with process improvement and project management
  • Proficiency with Excel - SQL is a plus
  • Passion for driving operational excellence and a desire to empower sales teams


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