Customer Experience Manager

4 weeks ago

Tukwila, Washington, United States World Market Inc Full time
About the Role

We are seeking a highly skilled and motivated Customer Experience Manager to join our team at World Market Inc. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities
  • Model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
  • Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
  • Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
  • Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
  • Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
Requirements
  • Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving, sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.
  • Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
  • Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
  • Minimum Age 21 years.
  • Ability to lift up to 40 lbs.
What We Offer
  • Flexible scheduling to support your work-life balance.
  • Associate discount to World Market.
  • A fun and supportive work environment where you feel welcome and safe.
  • A culture of inclusion that empowers you to be your best authentic self.
  • Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.

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