Customer Service Representative

4 weeks ago

Tukwila, Washington, United States EmployBridge Full time
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at EmployBridge. As a key member of our sales department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Act as the primary point of contact for customers, handling inquiries, orders, and complaints in a timely and effective manner.
  • Ensure customer needs are met and build strong relationships to maintain client satisfaction.
  • Proactively identify and address customer needs before they arise.
  • Use our ERP system to enter customer purchase orders and generate orders for scheduling.
  • Provide pricing for all customer quotes and orders.
  • Manage customer requests regarding order status, returns, and complaints.
  • Scan and file customer purchase orders in the ERP system.
  • Create documents and reports regarding issues, orders, pricing, and sales.
  • For food production industry customers, specify FDA and SQF orders when inputting job orders to ensure all requirements are properly noted.
  • Manage and grow existing customer house accounts.
  • Participate in the sales process by identifying opportunities for cross-selling or upselling to increase sales and revenue.
  • Participate in new order meetings to ensure accurate customer order information.
  • Work directly with sales reps and management to achieve sales goals and provide feedback to improve customer service processes.
  • Coordinate issue resolution between the customer and internal members in production, shipping, or accounting.
  • Monitor inventory levels for each customer in the ERP system.
Requirements:
  • 1-2 years of experience in customer service, preferably in distribution or manufacturing.
  • Maintain a positive and professional attitude in all customer interactions.
  • Build strong, long-lasting relationships with customers based on trust and satisfaction.
  • High school diploma or GED.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office, including Word and Excel.
Benefits:
  • Medical, dental, vision.
  • 401(k) with employer match.
  • 2 weeks PTO annually.
  • 7 paid holidays.
  • Flexible spending account.
  • Company-paid life insurance.
  • Employee assistance program.

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