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Front-End Manager

2 months ago

Reading, Pennsylvania, United States Restaurant Depot Full time
Job Title: Front-End Manager

At Restaurant Depot, we are seeking a highly skilled and experienced Front-End Manager to join our team. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and that our front-end operations run smoothly and efficiently.

Key Responsibilities:
  1. Supervise and Train Staff: Supervise, train, and evaluate cashiers, front-end loaders, checkers, and U-boat retrieval staff to ensure they are meeting our high standards of customer service and operational efficiency.
  2. Ensure Safe Operating Procedures: Ensure that all staff members follow safe operating procedures to prevent accidents and injuries.
  3. Manage Schedules: Develop and manage schedules for cashiers and loaders to ensure adequate staffing during peak periods.
  4. Monitor and Improve Operations: Monitor front-end operations and make recommendations for improvements to increase efficiency and customer satisfaction.
  5. Maintain a Positive Customer Experience: Ensure that all customers receive a positive experience, including handling customer complaints and issues in a professional and courteous manner.
Requirements:
  1. Education and Experience: Bachelor's degree or high school diploma with at least 4 years of experience in customer service or a related field.
  2. Communication Skills: Excellent communication and interpersonal skills to effectively interact with staff, customers, and management.
  3. Problem-Solving Skills: Ability to analyze problems and develop effective solutions to improve operations and customer satisfaction.
  4. Computer Literacy: Basic computer skills and knowledge of point-of-sale systems.
Work Environment:

The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service and ensuring the smooth operation of front-end operations. The ideal candidate will be able to work effectively in a team environment and adapt to changing circumstances.