Fitness Studio Support Specialist

2 weeks ago


Scarsdale, New York, United States StretchLab Full time
Job Title: Fitness Front Desk Support

At StretchLab, we're seeking a highly motivated and customer-focused individual to join our team as a Fitness Front Desk Support. As a key member of our studio team, you will be responsible for providing exceptional customer service, supporting sales efforts, and ensuring seamless studio operations.

Key Responsibilities:
  • Assist with lead generation and studio day-to-day management
  • Directly coordinate with vendors to ensure accurate inventory counts and stocked retail/products
  • Supervise part-time support staff
  • Proficiency in ClubReady, including revenue reports and attendance reports
  • Independently make decisions related to high-level customer service
  • Collect outstanding dues
  • Maintain cleanliness and organization of the fitness studio
  • Enforce StretchLab policies and procedures
  • Ensure all forms, administrative supplies, and studio literature are stocked and visible
  • Schedule and participate in networking/community events and studio promotions
  • Assist the studio in marketing campaigns to generate leads
Requirements:
  • 1+ years of fitness sales experience
  • Ability to work independently and collaborate with the studio manager
  • Excellent communication and strong interpersonal skills
  • Ability to excel in a fast-changing, diverse environment
  • Ability to recognize areas of improvement and make changes using good judgment
  • An affinity and passion for fitness
  • Solid writing and grammar skills
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines
  • Professional, punctual, reliable, and neat
  • Strong attention to detail and accuracy
  • Trustworthy and ability to handle confidential and sensitive information
  • Ability to work harmoniously with co-workers, clients, and the general public
  • Proficiency with computers and Studio software
Compensation and Benefits:
  • This position offers a competitive base salary, commission paid on sales, and opportunity to bonus based on performance
  • Unlimited growth potential within the company, including opening additional studios

We're a dynamic team of almost 80 professionals, with 5 locations throughout Westchester and Fairfield Counties, and plans to expand to 9 locations. We're looking for unique individuals who can contribute to our top-tier service with a passion and commitment to excellence.

All our employees have access to continuing education, stretch benefits, discounts, EAP, 401k, and medical, dental, and vision benefits for those working 30+ hours.



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