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Customer Service Representative

2 months ago

Scarsdale, New York, United States Barry's Full time
Job Description

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our studio team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our members, and contributing to the overall success of our studio.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to our members, responding to their inquiries, resolving issues, and ensuring their needs are met.
  • Studio Operations: Assist with studio operations, including managing membership databases, processing payments, and maintaining a clean and welcoming environment.
  • Communication: Develop and maintain effective communication with members, staff, and management, ensuring seamless interactions and resolving any issues that may arise.
  • Teamwork: Collaborate with the team to achieve studio goals, participate in community events, and contribute to the overall success of the studio.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.

Requirements:

  • Customer Service Skills: Proven ability to provide exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to effectively interact with members, staff, and management.
  • Teamwork: Ability to work collaboratively as part of a team, contributing to the overall success of the studio.
  • Adaptability: Flexibility and adaptability in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
  • Availability: Availability to work a variety of shifts, including weekends, holidays, and morning or night shifts.

What We Offer:

  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Team Environment: Collaborative and supportive team environment.
  • Discounts: Discounts on studio services and merchandise.