Project Manager

3 days ago


Rockville, Maryland, United States Thermo Fisher Scientific Full time
About the Role

We are seeking a highly skilled and experienced Manager of Client Services Projects to lead a dynamic team at Thermo Fisher Scientific Inc. in Rockville. As a key member of our team, you will be responsible for driving our largest and most complex projects, ensuring flawless customer experiences, and fostering an outstanding team environment.

Key Responsibilities
  • Lead and Mentor: Guide a team of 4-8 direct reports, providing real-time feedback, setting stretch goals, and driving employee accountability.
  • Customer Advocacy: Serve as a customer advocate, providing detailed communication and recommending solutions to clients.
  • Project Management: Track and report project landmarks, coordinate tasks, and ensure accurate completion of action items. Assist team in closure of critical items impacting customer projects
  • Process Improvement: Identify, develop, and implement process improvements to increase team efficiency.
  • Collaboration: Drive consensus internally, resolve issues with other managers, and involve other departments as needed.
  • Communication: Provide updates to internal and external partners regarding timelines, shipping issues, and resolutions.
  • Sales and Marketing Support: Participate in sales, marketing, and project kickoff activities as needed.
Requirements
  • Education: College degree required.
  • Experience: 3-5 years of experience in supporting, leading, coaching, and/or mentoring project management teams.
  • PMP certification and/or degree in a health-related field preferred.
  • Proven experience in customer service, cross-functional communication, and working within regulated systems.
What We Offer

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.


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