Customer Service Representative and Cashier

2 weeks ago

Atlanta, Georgia, United States Tootsies Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate and Cashier to join our team at Tootsies. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized front desk area.

Responsibilities
  • Customer Service: Answer/direct calls pleasantly and promptly, use client's last name frequently, answer customers' questions & provide information on procedures & policies in a positive manner, address customer complaints & immediately refer to a member of management, constantly engage all waiting customers in conversation, ensure customers waiting time is minimal, offer to contact the customer's 'regular or preferred' stylist, offer customers carry-out service at completion of transaction, bag, box, gift wrap merchandise to the highest level of appearance & care.
  • Transaction Processing: Identify correct price of merchandise & ring transactions using the store's point of sale system, process payment by cash, check, credit card, gift cards, etc., issue receipts, refunds, credits & change due to customers, process merchandise returns and exchanges, calculate payments received & reconcile with total sales & items.
  • Front Desk Maintenance: Maintain front desk supplies, ensure area is organized at all times, pull special orders, as needed, re-ticketing: ensure accurate and timely completion of required tag, place merchandise on reticket bar for processing, assist with returning non-purchased merchandise to proper floor location.
Qualifications
  • Retail experience required, experience in a luxury environment preferred.
  • Sense of urgency, self-starter and motivated attitude.
  • Excellent organizational skills and ability to prioritize tasks.
  • High level of attention to detail.
  • Excellent interpersonal communication skills.
  • Strong customer service skills.
  • Basic computer skills.
  • Willingness and ability to work a flexible schedule for a retail business, including Saturdays, evening store events, etc.
Education

High School education or equivalent.

Equal Opportunity Statement

Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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