Customer Service Representative

2 weeks ago


Atlanta, Georgia, United States American Telephone and Telegraph Company Full time
Customer Service Representative

Join American Telephone and Telegraph Company as a Customer Service Representative and take the lead in delivering exceptional customer experiences. As a key member of our team, you will be responsible for addressing customer inquiries and concerns, resolving complex issues, and providing top-notch service to our valued customers.

Key Responsibilities:

  • Efficiently navigate multiple systems to resolve customer concerns
  • Uncover customer needs and interests to effectively sell products and services
  • Demonstrate self-sufficiency in utilizing support tools to research and resolve complex customer issues
  • Utilize virtual communication tools to engage with managers and support teams
  • Remain proficient in explaining customer bills and managing billing, rate plan, and feature matters
  • Perform basic troubleshooting for products and services

Requirements:

  • A high school diploma or equivalent
  • A willingness to develop customer service and sales skills
  • Familiarity with Windows computers

Benefits:

  • Competitive compensation package
  • Eligible AT&T wireless plans and wireless accessories
  • AT&T Internet (Fiber where available)
  • Free AT&T TV or U-verse TV
  • AT&T phone and AT&T wireless home phone

Work from Home Requirements:

  • Verified internet service with a secure, reliable, and dedicated high-speed connection
  • An established dedicated work area with a desk, chair, electrical outlet, and direct LAN connection
  • Company-provided equipment, including a keyboard, monitor, computer, and mobile device

Training and Career Growth:

  • Comprehensive paid training from home
  • Resources to encourage career growth and development

Join our team and take the lead in delivering exceptional customer experiences



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