Customer Success Team Leader

2 weeks ago


Frisco, Texas, United States Workday Full time
Position Overview

Workday is seeking a passionate and motivating leader to oversee our Customer Success team. This role is pivotal in guiding, mentoring, and developing a group of committed Customer Success Managers (CSMs) who provide exceptional support to our clients across diverse sectors.

Key Responsibilities
  • Leadership: Inspire and lead a team of Customer Success Managers, fostering a culture of excellence and accountability.
  • Mentorship: Provide ongoing coaching and support to team members, helping them to achieve their professional goals and enhance their skills.
  • Client Engagement: Ensure that our CSMs are effectively addressing the needs of customers, facilitating their success and satisfaction.
  • Strategic Development: Collaborate with cross-functional teams to develop strategies that enhance customer experience and drive product adoption.
Qualifications

The ideal candidate will possess a strong background in customer success management, with proven experience in leading teams and driving customer satisfaction initiatives. A commitment to professional development and a passion for helping others succeed are essential attributes for this role.

Join us at Workday, where your leadership can make a significant impact on our customers' success and our team's growth.



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